Returns Policy

Returns and exchanges

We accept returns and exchanges if you are unhappy with your purchase. Some film products are delicate and can be damaged in transit, so please follow the return instructions below.

Contact us before returning an item

Please contact us before sending anything back. We will review the request and provide the correct return instructions and authorisation.

Have your order reference, product name or SKU, quantity and reason for return ready. Photographs are helpful when an item is damaged, faulty or incorrect.

Faulty, damaged or incorrect goods

If an item is faulty or damaged because of an error on our part, we will refund the appropriate cost, including return delivery charges. Please tell us as soon as possible and keep the original packaging while we assess the issue.

Other returns

If the return is not related to an error on our part, you are responsible for the return delivery cost and for ensuring the item reaches us safely and in good condition.

If you are unsure about a product’s size, specification or suitability, please ask us before ordering so we can help you choose the correct item.

Preparing products for return

Shrink film and other delicate products must be returned in their original packaging with all accessories and labels. We cannot process a refund for an item that is damaged because it was inadequately packaged or is no longer in its original condition.

Return address

Do not send an item to this address until our team has authorised the return.

Refunds and statutory rights

Once the returned item has been received and assessed, we will confirm the appropriate refund, replacement or next step. This policy does not affect your statutory rights.